Open to opportunities

Patrick
Wagner

Support Engineer · Warsaw, Poland

Well-organized and outgoing IT Specialist with strong communication and analytical skills. Fluent in English, German, and Spanish. Experienced in supporting Linux/Unix systems and applications, with programming proficiency in JavaScript, Python, and Bash. A computer enthusiast maintaining multiple online and offline systems.

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Contact

Phone
+48 503 429 121
English — Fluent German — Fluent Spanish — Fluent
About

Professional Summary

Well-organized and outgoing IT Specialist with strong communication and analytical skills. Fluent in English, German, and Spanish. Experienced in supporting Linux/Unix systems and applications, with programming proficiency in JavaScript, Python, and Bash.

A computer enthusiast who maintains multiple online and offline systems including e-mail server, DNS server, e-commerce websites, document management software, real-time communication tools, and monitoring solutions. Open to travel and quick to adapt to new environments.

15+
Years Experience
3
Languages Fluent
20+
Linux Experience (years)
6+
Companies Served
Career

Work Experience

Support Engineer (Self-employed) Current
Catalogic Software · Warsaw, Poland Sep 2019 – Present
  • Analyze and resolve client incidents related to DPX Backup software and vStor storage systems.
  • Escalate internal cases to development teams for bug fixing and feature improvements.
  • Maintain and update Knowledge-base articles and technical documentation.
  • Lead daily team calls to collaborate on complex support cases.
  • Conduct weekly partner calls to perform health checks on client accounts.
  • Participate in stakeholder meetings to raise client concerns and contribute to software stack improvements.
Developer (Self-employed)
Timecube Online · Warsaw, Poland May 2019 – Sep 2019
  • Developed a meeting companion application for organizations and individuals.
  • Built using Node.js and Electron, targeting native Windows, Mac, and Linux clients.
Expert Services
Oracle · Warsaw, Poland Jul 2017 – May 2019
  • Provided dedicated premium support, including consulting and coding campaigns within the A/B testing Campaign Designer using JavaScript and HTML.
  • Resolved and analyzed issues on live campaigns.
Solutions Engineer
Oracle · Warsaw, Poland Jun 2015 – Jul 2017
  • Delivered support for self-service clients using Oracle/Maxymiser's A/B and multi-variant testing tools for websites.
  • Executed complete frontend development of testing campaigns.
Support Engineer
Microstrategy · Warsaw, Poland Apr 2015 – Jul 2015
  • Provided second-level BI support for companies across Switzerland, Germany, UK, Spain, and the US.
  • Delivered fixes and solutions based on MySQL and the Microstrategy BI platform.
Global Service Desk Analyst
Mettler Toledo · Warsaw, Poland Sep 2013 – Apr 2015
  • Delivered first- and second-level IT support to employees across Switzerland, Germany, UK, Spain, US, India, China, and Malaysia.
  • Administered and troubleshooted Active Directory and Exchange Server.
Webadmin, CRM, Customer Service & Product Acquisition
Fortune Factory · Benissa, Spain Jun 2010 – Mar 2013
  • Maintained networks and PCs; developed, maintained, and optimized websites including SEO and advertising.
  • Planned sales strategies and introduced new products to the catalog.
  • Researched and acquired new technologies to improve workflow and reduce costs.
Consulting Services (Self-employed) Ongoing
Various Locations Mar 2013 – Present
  • E-commerce software maintenance and delivering project-based work for businesses in Spain, the Netherlands, and Germany.
  • Advising on acquisition, sales, and implementation of hardware and software tailored to specific business structures.
Competencies

Core Skills & Competencies

Systems & Infrastructure

Linux/Unix Administration Network Analysis Troubleshooting VMware Proxmox FreeBSD Jails bhyve System Isolation

Scripting & Development

Bash Python JavaScript Node.js HTML/CSS

Professional & Soft Skills

Application Support Incident Resolution Customer Support Team Collaboration Cross-functional Work Communication Fast Learner Customer-focused

Monitoring & Analysis

Wireshark nmap tcpdump Zabbix Prometheus Grafana Nginx PostgreSQL MySQL
Expertise

Additional Qualifications & Technical Expertise

📦

CMS & E-commerce

Advanced knowledge of Magento, Nextcloud, WordPress, and derivatives — including design, templating, maintenance, and installation.

🐧

Linux Administration

20+ years of experience with Linux. Deep knowledge of Nginx, PostgreSQL, MySQL, and network analysis tools (Wireshark, nmap, tcpdump, Zabbix, Prometheus, Grafana).

🖥️

Virtualization & Isolation

Proficient in VMware, Proxmox, FreeBSD bhyve, and FreeBSD jail service isolation for secure and efficient system deployment.

🌐

Languages

Fluent in English, German, and Spanish — enabling effective communication across diverse international teams and client bases.

🤝

Soft Skills

Highly communicative, fast learner, team-oriented, and deeply customer-focused with a proven track record in global support environments.

🛠️

Self-employed Consulting

Ongoing project-based work including e-commerce software maintenance, hardware/software advisory, and tailored technology implementation for businesses across Europe.